I have been unable to log into the Matchpup app since yesterday and today. When I try to sign in, I receive an error message that says, “Login failed, please try again later.” I tried deleting and reinstalling the app, but the issue continues. I also attempted to contact customer service, but I could not find a phone number, so I was unable to get support.
I have an active membership and subscription on my account, and I have paid for the service. I am using the app in Konya, and my transaction number is 4398041584.
I request that access to my account be restored. I kindly ask that my issue be resolved as soon as possible.
I have been using the MatchPub app for 4-5 days, but suddenly, I can no longer log in. No matter what I try, I am completely locked out of my account. I have attempted to sign in using Google, Facebook, and Apple ID, but none of them work—the app keeps showing an error. This issue is incredibly fru...
I am unable to access the MatchPub app. Every time I try to log in, I receive an error saying I am not allowed. I don’t understand why this is happening, as I actively used the app before without any issues. I kindly ask you to review my account and lift any possible ban or restriction that may hav...
I am unable to access my MatchPub account, and I have no idea why. Every time I try to log in, I get an error message denying access. I have been a regular, active user, and now I can’t even download the app! If my account was banned, I was never informed of any violation. I love using MatchPub, an...
On October 20, 2025, I made a payment through the Matchpub app on my iPhone 13 Pro using my credit card. An amount of 249 TL was deducted from my account, and I received a “transaction successful” message during the process. However, the purchase did not reflect in the app, and the content I paid fo...
Out of nowhere, MatchPub blocked my account, displaying the message: "Access denied due to app rules." I have no idea why this happened, and I can no longer log into the app. I tried deleting and reinstalling the app, but nothing works—I am completely locked out. I followed all rules, so this restr...
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