In Match Masters, I bought gems and they were not credited — how can I fix this?

When you buy gems in Match Masters and they are not credited, these steps usually resolve the issue without wasting time:

• Confirm the payment: Check in Google Play or the App Store that the charge is marked as completed and save the receipt.

• Restart the app: Fully close Match Masters and reopen it. In many cases, the synchronization updates after a restart.

• Restore purchases:
– iOS: Open the game → Settings → Restore purchases.
– Android: Google Play → Payments & subscriptions → Purchase history → verify that the purchase is active.

• Contact in-game support: Go to Settings → Help/Support. Provide the purchase date and time, amount, a screenshot of the receipt, and your username.

• Escalate to the store if there’s no response:
– Apple: https://reportaproblem.apple.com

– Google Play: https://play.google.com/store/account
→ Purchase history → Report a problem.

• Don’t request a refund immediately if you want the gems: Requesting a refund may cancel the purchase and revoke the content.

If the problem persists or support does not respond clearly, you can file a complaint on Xolvie to document your case and see how other users managed to get their purchases credited.