Match Masters renewed a subscription without notice — how can I request a refund?

If a Match Masters subscription renews without notice, the most effective way is to act based on the channel through which the charge was made. Here are clear steps to request a refund:

• Identify where the charge was made
Check whether the charge came from Google Play or the App Store. Match Masters does not handle payments directly; everything is processed through the store.

• Request a refund through the store
– Google Play: Go to https://play.google.com/store/account
→ Payments & subscriptions → select Match Masters → Request a refund.
– App Store: Visit https://reportaproblem.apple.com
→ sign in → select the charge → Request a refund.

• Cancel the automatic renewal
In the same subscriptions section, turn off auto-renewal to prevent further charges.

• Keep evidence
Take screenshots of the charge, date, amount, and the active/canceled subscription status. This helps if the refund is delayed or rejected.

• Contact the game’s support (if the store requests it)
From within the game: Settings → Support → Purchases/Subscriptions. Explain that it was an unauthorized renewal and attach your evidence.

If the refund is rejected or you don’t receive a clear response, you can file a complaint on Xolvie to document your case and see how other users recovered similar charges.