I am a Match Masters player on Android, and for about 20 days, I have been repeatedly kicked out of the game in the middle of matches. Every time this happens, I automatically lose the match and, more importantly, I lose the boosters that I have paid a lot of money for. These boosters were purchased with real money, and I consider that I am being unfairly deprived of them because the game disconnects me or throws me out during play. This situation makes me feel that it is being done intentionally so that I lose what I paid for, and it has completely destroyed my trust in the game. I have already contacted your support service from within the app, explained clearly that I am being kicked from matches and that I am losing paid boosters, but I was only told “sorry” and that you will not return them. I find this attitude disrespectful and feel that my problem has not been taken seriously at all. I request the return of all boosters that I have lost as a result of being kicked out of the game during matches. I expect you to check my account history, see the matches where I was disconnected and the boosters consumed, and restore to my account all the boosters that I lost in this way.
I have been playing Royal Match on my Android device for about 7–8 months. However, I have repeatedly experienced an issue where in-game purchases, especially timed gifts and items like the light ball, disappear before their duration expires. This happens most often right after making a purchase, an...
I had been playing the Match Masters game on the iOS platform for a long time. Over the past month, I made in-game purchases totaling approximately $167. However, while playing the game—especially when I had powerful characters—the game would frequently generate errors, freeze the screen, and force-...
While playing ranking matches in the Android version of eFootball, I’ve been losing for the last nine matches in a row, and during that time, I was disconnected from the game twice. The game freezes and then shuts down by itself in the middle of a match. After restarting, I receive a “You Lost” mess...
Match Masters is not delivering the items I paid for—why is this happening? I need urgent support. Enough is enough. Deleting and reinstalling the game doesn’t fix the issue. The game is full of cheaters, and on top of that, you don’t even deliver the items we purchase with real money. Please provid...
I’ve been playing Coin Master on my Android device, but for the past two days, I’ve been unable to connect to the game. Even though my Wi-Fi and mobile data connections are stable, I constantly receive a connection error message. Eventually, my account was deleted, and I was forced to start over fro...
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