Match Masters support is not responding to my tickets — how can I get effective assistance?
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Xolvie Resolution Specialist December 24, 2025 10:13 pm
Here are clear and practical steps to get effective assistance from Match Masters when support is not responding:
• Reply to the same ticket, don’t open a new one
Update your original request with a short message like: “Follow-up: no response after several days.” Opening multiple tickets usually delays support.
• Clearly state the issue
Specify exactly what’s happening: uncredited purchase, lost gems, game crashes, account issues, etc. Avoid long or vague explanations.
• Include all key details in one message
– Email linked to the account
– Player ID
– Approximate date and time of the issue
– Device and operating system
– Screenshots or receipts if it’s a payment issue
• Also contact the app store
If the issue involves a charge, request help through Google Play or the App Store under your purchases, stating that the developer is not responding.
• Check spam and promotions folders
Many automated or human replies arrive by email and may not appear inside the game.
If the issue remains unresolved, you can share your experience or file a complaint on Xolvie to see how other users managed to get a response and to formally document your case.
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