Refund Request For Match Masters Special Offer

I am contacting you regarding an unintended in‑game purchase of “Special Offer 1 (Match Masters)” for 6.99 SAR on my Android device. While I was using the game, my phone temporarily froze, and when it became responsive again, the transaction had already been completed without my deliberate confirmation. The order was processed through Google Play with Order ID GPA.3386-4759-3948-90207 on 01.10.2026. I did not knowingly select this offer or intend to buy it, and there was no clear confirmation step that allowed me to cancel the process after my device froze. I could not find any option inside the game or on Google Play to cancel this specific purchase or request a refund directly. For this reason, I am reaching out to ask that you review this situation and process a full refund of 6.99 SAR to the original payment method. I kindly request that this accidental purchase be cancelled and the amount refunded, as it was not made with my clear consent.