I placed order #2775981360029509 on November 28, and it still hasn’t arrived. Despite contacting Marks & Spencer customer service multiple times, I’ve received no effective assistance. The tracking status shows the order was shipped, but there is no record of it with Kolay Gelsin, the courier service.
It feels like my package has disappeared into thin air. I expected better service from Marks & Spencer. The lack of updates and inability to resolve this issue is extremely disappointing. Customer service promises to call back but never does. This level of negligence is unacceptable, and I urge Marks & Spencer to immediately locate my order or provide a refund. Please resolve this without further delay.
I placed an order on the Marks & Spencer website with order number 3079692485111487. Even though three days have passed since I placed my order, it still hasn’t been delivered. I contacted customer service during this process and was told, “We will get back to you,” but I never received any follow-u...
I placed an order with Mark & Spencer (tracking number: 2787796216418238P1), and there was an issue with the address being incorrectly recorded. I contacted their customer service via WhatsApp every day from 12/12/2024 to 16/12/2024, requesting an address update. Each time, I was assured the address...
On October 7, 2024, I placed an order (Order No. 2731043801712194) with Marks & Spencer, and it has now been over a week without any shipment update. Despite repeated calls to customer service, I’m only told that the item is “being prepared,” yet no one seems to be actively working on resolving the ...
As a frequent Marks & Spencer online shopper, I consistently encounter problems with my orders. Despite regularly reporting these issues to customer service, nothing ever improves. My latest experience was particularly frustrating—after submitting photos as proof for a complaint, I received no respo...
On November 7, I placed an order from Clinique (order number 6712537820) worth 4065₺, which was shipped via Kolay Gelsin. Despite not receiving the package, I got a message on November 11 stating, "Your package has been delivered to S… Ü… (me)." However, I was out of the country on that date and cou...
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