My Marks & Spencer Order Delayed for Over a Week

On October 7, 2024, I placed an order (Order No. 2731043801712194) with Marks & Spencer, and it has now been over a week without any shipment update. Despite repeated calls to customer service, I’m only told that the item is “being prepared,” yet no one seems to be actively working on resolving the delay. As a frequent customer, I am disappointed by this lack of attention and responsiveness from Marks & Spencer’s online service. This experience has shaken my trust in their online shopping process, and I’m reconsidering future purchases. I request that my order be shipped immediately to prevent further frustration.