On October 7, 2024, I placed an order (Order No. 2731043801712194) with Marks & Spencer, and it has now been over a week without any shipment update. Despite repeated calls to customer service, I’m only told that the item is “being prepared,” yet no one seems to be actively working on resolving the delay. As a frequent customer, I am disappointed by this lack of attention and responsiveness from Marks & Spencer’s online service. This experience has shaken my trust in their online shopping process, and I’m reconsidering future purchases. I request that my order be shipped immediately to prevent further frustration.
I placed an order with Mark & Spencer (tracking number: 2787796216418238P1), and there was an issue with the address being incorrectly recorded. I contacted their customer service via WhatsApp every day from 12/12/2024 to 16/12/2024, requesting an address update. Each time, I was assured the address...
I placed an order with Sephora on October 7, 2024, with order number 8003521649, and it still hasn’t been shipped. It’s frustrating that the status has been stuck in the "preparing" phase for so long, and I don’t understand the delay. I’m requesting that my order be shipped immediately, as this wait...
I placed an order on the Marks & Spencer website with order number 3079692485111487. Even though three days have passed since I placed my order, it still hasn’t been delivered. I contacted customer service during this process and was told, “We will get back to you,” but I never received any follow-u...
I placed order #2775981360029509 on November 28, and it still hasn’t arrived. Despite contacting Marks & Spencer customer service multiple times, I’ve received no effective assistance. The tracking status shows the order was shipped, but there is no record of it with Kolay Gelsin, the courier servic...
I returned two of my orders from Marks & Spencer on September 19 and 27. However, despite the time that has passed, my refunds have still not been approved or credited to my account. My order number is 720. Even though I contacted customer service multiple times and explained the situation clearly,...
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