I ordered from Mango via Trendyol on November 28, 2024, but my package still hasn't been shipped. I was told my order would ship by December 4, but I haven't received any updates or notifications about its status since that date. I anticipated a higher level of service from a platform with such a strong reputation. It's frustrating that despite the delay, I'm still left without any clear information. I attempted to get in touch, but unfortunately, I didn't get a useful reply. I am reaching out for immediate assistance regarding this issue and sincerely hope that Trendyol will act promptly to address it. This experience has led me to doubt the platform's customer service and its capability to handle timely deliveries.
I ordered from Mango on 25/12/2024, and now, on 17/01/2025—22 days later—it still says "in progress." This delay and poor communication make me feel truly overlooked as a customer. It's frustrating to experience such inadequate order management, particularly when I had faith in the brand to meet dea...
I placed an order for a jacket on Mango’s website on August 18, 2024, and I still haven’t received it. I have no idea if it’s even been shipped, as there has been no communication or updates from Mango about the status of my order. To make matters worse, I can’t get through to customer service at al...
On September 19, 2024, I placed an order (E87O9S) through Mango’s online store, but as of November 7, 2024, I have yet to receive it. While the initial delivery estimate was set at 22 business days, I thought a slight delay wouldn’t be an issue. However, with almost two months passed, I’m left with ...
On November 2, 2024, I placed an order through Mango’s website. The invoice was emailed to me on November 5, 2024, and the order status was updated to "shipped" on November 6, 2024. However, later that evening, I received an email stating that my order had been refunded, even though I never requeste...
On September 28, I ordered a Mango-brand coat through Trendyol (Order No: #10547269420). It has been three days since I placed the order, yet the status still shows as “being prepared”, and it has not been shipped. I tried to cancel the order, but the system did not accept my cancellation request. W...
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