On September 28, I ordered a Mango-brand coat through Trendyol (Order No: #10547269420). It has been three days since I placed the order, yet the status still shows as “being prepared”, and it has not been shipped. I tried to cancel the order, but the system did not accept my cancellation request. When I contacted customer service, they refused the request, claiming that the order was already being prepared for shipment.
The payment was charged to my credit card. I now wish to cancel the order because I believe the coat won’t suit me, and I also found the price too high after purchase. However, the fact that the product hasn’t been shipped yet while my cancellation request is being denied has caused me frustration and inconvenience.
I request that my order be canceled immediately and that a full refund be issued to my card.
I ordered a trench coat on 20th November 2023 from Mango via Trendyol. They should have brought my order on 28th November 2023, but they didn't. They have been sending me a lot of emails to make me cancel it, but I don't want my money back, or to cancel my order. I just want that trench coat. If the...
I ordered from Mango via Trendyol on November 28, 2024, but my package still hasn't been shipped. I was told my order would ship by December 4, but I ...
I purchased two items from Mango, and for over a week, the status has remained “preparing.” The order has not been shipped yet. When I contacted customer service, they blamed the delay on high demand but couldn’t provide any specific timeframe for when my order would be dispatched. Normally, the sh...
On September 27 and 29, 2025, I placed two separate orders on Mango’s official website, with order numbers erltxb and erıts3. It has now been around 20 days, yet neither order has been shipped, and I’m unable to cancel them through the system. I contacted Mango customer service twice regarding this...
On September 29, 2025, I placed an order on Mango’s online store with the order code ermnmq. My total purchase amount was $94, and I paid by credit card. The delivery address for my order was Çayeli, Rize. However, despite the time that has passed, my order status still shows “being prepared.” The ...
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