I ordered two dresses from this store, but when I received them, I realized that they just weren't for me, decided to return them and get my money back. But here's the kicker, after going through the return process, the store only accepted one dress and refunded me for that dress only. And now, the situation has just gotten even more confusing, because they're not giving me back my money for the second dress, nor are they returning the dress to me. Worse, I've tried reaching out to their customer service multiple times, but it's like trying to find a needle in a haystack. I mean, what kind of nonsense is this? I feel like I've been left in the dark, and it's not a good feeling. I expect better from a company, especially when it comes to handling returns and refunds. But nope, just silence...
I bought two things from the store and paid for them on October 22, 2023. I only received one of the items I ordered at my address. They canceled the other item because it was out of stock. I asked for my money back. Because I didn't have an invoice, they told me to talk to the customer support repr...
Order number: EB8HMI. I purchased two dresses during the Black Friday sales, but one of them was canceled without any notice, even though it was in stock at Mango. The email I received claimed that I had requested a refund, which is completely untrue. This is unacceptable. I checked your website imm...
I bought something from your online store twice, and both times the item was sent back to you without my asking. I've called your customer service three times, but all they've done is say they'll talk to the shipping company and offer no other help. The status of the product says that I sent it back...
I purchased a dress from Mango about a month ago, but the size didn’t fit, so I returned it the very next day. Despite a full month passing since the return, I still haven’t received my refund or any updates regarding the process. I’ve received no email or message about the refund status. When I co...
I noticed that the zipper of the dress I bought from the Mango Marmara Forum branch was bursting after I purchased it. There was no statement indicating that it was defective. When I went to the Mall of Mango branch to exchange it, I observed the same dress, in the same size, on sale again, but with...
Comments