Order number: EB8HMI. I purchased two dresses during the Black Friday sales, but one of them was canceled without any notice, even though it was in stock at Mango. The email I received claimed that I had requested a refund, which is completely untrue. This is unacceptable. I checked your website immediately after receiving the cancellation email, and the dress was still in stock. However, the discount was removed, and it is now being sold at twice the price I originally paid. Why are you offering a discount on an item you do not intend to deliver? I was planning to wear this dress to an engagement party, and now I am left without anything to wear. I urgently request that you send the dress at the discounted price I paid. My trust in Mango has been completely lost. Is it really just luck to receive items purchased during a sale?
On 30.11.2025, I placed two separate online orders on Mango’s website during the Black Friday campaign, with order numbers evdem1 and evdgkb. At the time of purchase, all products appeared as in stock, and I specifically shopped to benefit from the campaign prices. In these orders, I purchased a lur...
I ordered two items from Mango online during a sale, which I had been waiting to go on discount for a while. It’s been over a month, and I was still waiting for my order to arrive. Without any notification, my order was canceled because the items were "lost"! Now the products are out of stock, and t...
On November 24, 2025, I placed an order on Mango’s online shopping site. The products in my order continued to appear as available for purchase on the website even after I had bought them. However, on the exact day the discount campaign ended, I was informed that two of the products in my order were...
On October 6, 2025, I placed an order for a pair of pants from Mango’s online store (Order No: erzsw8). When I called customer service about a week ago to check the status of my order, I was told that it would be shipped within 15 business days. However, when I checked my email on October 16, 2025, ...
On November 29, 2024, I placed an order on Mango’s website for two pairs of pants and a jacket. The order was confirmed, and the payment was charged to my card. However, nearly a month passed, and my order was not delivered. On December 18, 2024, I received an email stating that my order was cancele...
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