I downloaded the Mango app and made a purchase of 2 items (order number: ddvnir). The deadline for placing an order is December 28th, 2022. The first product arrived on time, but the second has still not after 18 days. My bank account has been debited, but I have yet to receive the merchandise. Despite my repeated emails to customer support, I have heard nothing back. Get off my case and either send me what I ordered or give me back the money I already sent you. The customer service you provide is extremely irritating.
As soon as I posted my complaint here, Mango updated the app status to read "item has been shipped," but after 5 days, I still have no idea where my product is. Is this how you deal with problems when there are no cargo messages? You mark "shipped" without actually delivering the item. That's how easy it is. Enough already! Can you give me a time estimate? Where do I stand with regards to going to court? I'm going to vent on Facebook and Twitter right now! There is no way for me to get in touch with customer service; my complaints have gone unanswered every time I've emailed. For hours on end, I hear music but never get through to anyone when I call customer service. Okay, that's enough of this! You have my money, but you are not sending the product. Do not wait for them to tell you that the problem has been resolved or the product has been shipped; instead, let them know that they have failed to do either. They better either send the item or give me my money back! Okay, that's enough of this!
I bought 2 products from the Mango app. Order No: ddvnır. Order date: 28.12.2022. The first product (long-sleeve t-shirt) was delivered and then returned, but the second product hasn't been sent even though 18 days have passed! The money has been deducted from my account, but they are not sending the product. Customer service has not responded. What are you doing with our money? I demand that the product be delivered or my money be refunded!
I used the Mango app to buy something on November 19, 2023. The order number is DT3M46. Mango had to cancel one product because there weren't enough items available. I had to wait for my delivery, but they didn't refund the canceled item until December 1, 2023. I finally got my refund for the item t...
On May 2nd, 2023, I ordered three items from Mango's app, including a denim jacket and two shirts, with the order number DG5RHQ. Unfortunately, only the denim jacket was delivered, and the shirts were missing. Despite waiting for the items to arrive, reviewing the application, and contacting Mango's...
I placed an order for two items through the Mango app on November 11, 2023. I chose the option for in-store delivery. On November 13, I received an email stating that my order was delivered to the store. When I went to the store two days later, I was told that the items had not arrived, and I was ad...
I placed an order with Mango on September 26, and it’s now been two months without any sign of my purchase. I’ve repeatedly contacted customer service, only to be told each time that someone would get back to me – yet no one ever does. The lack of accountability is frustrating and completely unaccep...
I still haven't received the order number DHZ81I that I made from Mango on March 16, 2023. I made the purchase through the app. I sent 2 e-mails and talked to the customer representative 2 times, but there is no clear answer even though I have reached them, they keep saying what I know, neither the ...
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