Mango Does Not Process Returns And Calling Them Suspicious

Mango does not process returns and insults them by calling them suspicious. profile Hello, when I spoke to Ms. Ayşenur from customer services today (21.03.24) regarding my online return from the Mango store, which was never received, I learned that I was in "suspicious" status. What does this mean? I can't tell you how angry and sad I am. I can't understand why and why. And we are not aware of this situation. That's why you stated that you cannot process the return of the products. You stated that you cannot return the products I sent to you, but you can send them back to me if I want. In this case, I would like to request that the following 8 products, which you have literally confiscated, be returned to me as soon as possible. At least I can gift it to others. I sent it via Yurtiçi Kargo on 14.02.24, 1- The ref returned in my cargo with order number DY4WKQ with shipment code 174160289189. No. 57056715 Denim cargo overalls and ref. No. 57040322 plazzo trousers, 2- The ref returned in my cargo with order number DY569R with shipment code 174160289187. No. 57085142 stone detailed shoulder bag, 3- The ref returned in my cargo with order number DY4NS2 with shipment code 174160289182. No. 57089108 satin dress with knot detail and ref. No. 57049121 pleated asymmetrical dress, 4- The ref returned in my cargo with order number DX25RI with shipment code 174160289178. No. 57069109 velvet widelag trousers, ref. returned in my cargo with dwusqe order number 5- 1174160288137. No. 57072887 halter neck knit blouse, ref. No. 57009101 pleated satin blouse has not been returned. Additionally, my complaint with request number 12887592 has not been responded to for months. I request you to do what is necessary.