I sent back one item from my Mango order of 5 items. I didn't get my refund of 2,899.99 ₺ by December 14th, so I reached out to your customer support. In my Mango app, I saw that instead of getting a refund for the long recycled wool coat worth 2,899.99 ₺, it showed information about the refund for a pocket parka with a hood worth 1,799.99 ₺, which I didn't return. I was told that I should send you the refund amount for the item I didn't receive (1,799.99 ₺) through IBAN, even though I used a credit card to make the purchase. So, even though you made a mistake, they're giving me the option to pay in cash for 1,799.99 ₺. Since you messed up with my refund before, I want you to fix this situation now. If not, I'll have to sue.
On August 16, 2025, I made a purchase through the Mango app and later returned six items. However, during the return process, two of the items were recorded incorrectly, resulting in an incomplete refund. Despite contacting customer service multiple times, the remaining ₺1,219.96 for the other four ...
I ordered a quilted jacket from Mango on November 27, expecting it to be delivered promptly. However, by December 23-24, they still hadn’t sourced the item. Instead, they refunded ₺3939 and insultingly offered a ₺250 satisfaction coupon, which I didn’t use. I had to wait an entire month because of M...
As a gift for someone, I recently purchased a women's coat from the Mango app. They assured me that the product would be delivered within 10 working days, so I placed my order on January 30, 2023, in good faith. However, when I contacted Mango customer service on February 14, 2023, I was informed th...
I placed an online order with Mango and purchased a coat and a trench coat. When my package arrived, I was shocked to find that the trench coat was replaced with a completely different jacket. I immediately contacted Mango customer service. They advised me to return the incorrect item and write a n...
I placed an online order from Mango’s website (Order No: ES0QXX) and paid ₺9,604.00 by credit card. At the time of purchase, the estimated delivery time was 6 days, but 4 days have already passed, and my order still hasn’t been delivered. On October 15, 2025, I contacted Mango customer service. Dur...
Comments