Mango complaint! Never shop on the Mango website; it's unacceptable. On June 2, 2024, I bought a dress at Mango. Rather than the dress, they sent a cheaper pair of pants. When I called to inform them of the incorrect item, they instructed me to return it via Yurtiçi Kargo with the shipping note and they would send the dress I had originally ordered. I followed the instructions exactly on the same day. However, the dress I ordered was never delivered to me. When I called again, they said the dress would arrive but I would have to wait 15 business days. After 15 business days, nothing arrived. When I called at this time, they apologized and said they would issue a refund, but I would have to wait an additional 12 business days. The refund was never processed, either. I called again, informed them that the refund had not been issued, and they apologized once more, saying it had been processed and would arrive within 12 business days. I waited another 12 business days and still didn't get my refund. Today is August 13, 2024, 2.5 months have passed, and when I called again, I received the same response. I told them I didn't want to wait another 12 business days and wanted the money in my account right away, but I got the same response again. Regardless of what I said to the representative, she repeated the exact same sentence. What type of service is this? We can't even shop safely from a well-known brand like Mango, and we can't get help with our problems. I've become a beggar for a 2,000 TL purchase. I'll never shop at Mango again! I recommend that you think twice before shopping with a company that can't even resolve such a minor issue.
As a gift for someone, I recently purchased a women's coat from the Mango app. They assured me that the product would be delivered within 10 working days, so I placed my order on January 30, 2023, in good faith. However, when I contacted Mango customer service on February 14, 2023, I was informed th...
I made a purchase from Mango online on December 18, 2023, and the product was shipped on the same day. However, I couldn't track it, as there is no cargo tracking number. Despite the expectation of delivery the next day, it did not arrive, and I waited for two days. In the application, it shows as i...
On June 5, 2025, I purchased a black midi dress for 1,800 TL from the Mango store at İzmir İstinye, paying by credit card. Despite only wearing it a few times, the dress quickly began to fall apart with visible stitching coming undone in multiple places, and the problem worsened every time I wore it...
I ordered two items from Mango's website but only received one of them. I immediately went to the Istanbul Hilltown AVM Mango store on February 15, 2023, to return the undelivered item. The store staff assured me that the refund would be processed within 13 business days, but it has now been a month...
MANGO TURKIYE If you want to have a horrible customer service experience and waste a significant amount of your time, go for it. Believe me, the late arrival of the product is not even a problem anymore. I never expect a hassle-free experience when shopping at Mango TURKIYE, but this is really inter...
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