Mango Delivered My Parcel to The Wrong Person and Is Ignoring My Requests for Help

Bethany
Mango
101

Though the tracking data says that it was sent to someone else with a completely different name, I ordered from Mango and never got my package. Since I know nothing about this person, I contacted Mango's customer support to get an explanation. Frustrating and useless, all I got in reply was, "The parcel was delivered." Should it reach the incorrect recipient, what should I do? I'm being disregarded after several tries to receive a true answer and a solution. This type of service is quite unsatisfactory; I still lack my package or Mango's assistance to aid me in fixing the matter.

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