On November 23rd, I ordered two items, which were delivered to me after 14 days. However, one of the items did not arrive, and instead, a completely different item was sent. When I called to report the situation, I demanded the correct item to be shipped. I was told to return the item, track it in their system, then call after the return process was complete and confirm. I followed all these steps without errors. Despite their mistake, I made all the efforts myself. What happened next? They refunded the money for the incorrectly sent item. I tried to explain the situation again. I was amazed at the inefficiency of the service, the lack of a solution, and the chaotic warehouse management. They requested the return of the accidentally refunded amount. Yes, they asked for it. I realized that I was dealing with a company that does not care about customer satisfaction. I returned the money for the incorrect refund and still await the correct item. I encountered inadequate service, ineffectiveness, and chaotic warehouse management, which contradicts my expectations. I used to consider Mango a quality and corporate company, but now I understand that I was wrong. The Mango online platform is no longer relevant to me and has caused great disappointment.
I ordered a skirt from Mango on July 24, but when I opened the package, I found an entirely different item inside. To make things worse, the incorrect item is cheaper than the one I originally paid for. I immediately contacted customer service, and they blamed a warehouse issue and instructed me to ...
On August 17, 2024, I ordered two items from Mango's website, order number E6V8VI. One of the items was delivered, but the other still hasn't arrived—even after more than a month. The delivery was supposed to take up to 22 business days. Just today, I spoke with customer service, and they had no inf...
I placed an order with Mango on November 2, 2024, and it was delivered on November 6. However, I received a completely different item intended for another customer. When I contacted Mango customer service, they apologized but informed me that the size 38 boots I ordered are now out of stock online. ...
I'm really disappointed with Mango's customer service. I placed an order on January 24th and was given the run-around for weeks, being told that my order was on its way. But then, out of the blue on the evening of February 17th, they suddenly cancelled my order and refunded my money. It's as if they...
On November 29, 2025, I placed an order on Mango’s online store. While my order was still being prepared, one of the items was canceled unilaterally by the company due to a stock error and was never shipped to me. When I called customer service, I was told that once my order is delivered, the amount...
Comments