I bought a bag from Mango and chose in-store delivery so it would get to me faster. Even though it had been 15 days, the app still said that the item was "sent to the store," so I waited patiently. Finally, I couldn't take it anymore, so I called customer service. They told me that the product had been sent back to the warehouse for reasons they didn't know, and they promised to give me my money back. Neither the product nor the money are there. Also, the item is no longer for sale online. Why did you make the process take so long if you couldn't ship it? Even though the item is no longer available, it's still listed as "sent," and I haven't heard anything about the cancellation unless I call. With such careless service, Mango has lost my trust.
I placed an order for a bag from Mango on April 17th, but here we are on June 29th, and it still hasn't arrived. I have reported the situation multiple times and sent emails, but no action has been taken. What's more, the website states that the purchase cannot be refunded as if I have received the ...
I placed an order for two items through the Mango app on November 11, 2023. I chose the option for in-store delivery. On November 13, I received an email stating that my order was delivered to the store. When I went to the store two days later, I was told that the items had not arrived, and I was ad...
I bought a bag from their website, and my order initially showed as "accepted." But the very next day, my shopping cart displayed, "Your cart is empty"! To make matters worse, the money was already debited from my bank account, and my bank confirms there's no issue on their end. Why did this happen...
I placed an order with Mango on September 26, and it’s now been two months without any sign of my purchase. I’ve repeatedly contacted customer service, only to be told each time that someone would get back to me – yet no one ever does. The lack of accountability is frustrating and completely unaccep...
The product was already being made ready, leaving the warehouse, and being sent out. Surprisingly, I got an email that said I couldn't go, but it didn't say why. I don't know why Mango would sell something they can't deliver and still get paid for it. I want Mango to get my item to me as soon as pos...
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