I placed an order for a bag from Mango on April 17th, but here we are on June 29th, and it still hasn't arrived. I have reported the situation multiple times and sent emails, but no action has been taken. What's more, the website states that the purchase cannot be refunded as if I have received the item, but in reality, you haven't even sent it. I have made several attempts to address this issue by contacting your customer support team and sending emails explaining the situation. Unfortunately, my concerns haven't been addressed or acknowledged at all, nobody has responded or helped me out. Now I'm stuck with a problem and my order is gonna be super late. What makes the situation worse is the stuff you put on your website, basically, it's saying that once you get the item, you can't get a refund anymore. excuse me but why??? Nah, that's just not true. I still haven't gotten the bag I bought, and it's super annoying that you're not even keeping me in the loop.
I bought a bag from their website, and my order initially showed as "accepted." But the very next day, my shopping cart displayed, "Your cart is empty"! To make matters worse, the money was already debited from my bank account, and my bank confirms there's no issue on their end. Why did this happen...
I bought a bag from Mango and chose in-store delivery so it would get to me faster. Even though it had been 15 days, the app still said that the item was "sent to the store," so I waited patiently. Finally, I couldn't take it anymore, so I called customer service. They told me that the product had b...
I placed an order with Mango on September 26, and it’s now been two months without any sign of my purchase. I’ve repeatedly contacted customer service, only to be told each time that someone would get back to me – yet no one ever does. The lack of accountability is frustrating and completely unaccep...
I ordered a bag from Mango’s website on October 31, with an estimated delivery date of November 5. The item was shipped from Istanbul on November 2, but it’s still listed as “in transit” and hasn’t moved. Mango doesn’t seem to be monitoring the deliveries or ensuring items reach their customers on t...
On 20.06.2025, I ordered a bag from Mango. However, despite the passing days, my order has still not been delivered. The tracking status continues to ...
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