The product I bought from Mango seems to have been prepared for 12 days and it has not shipped. I want to cancel it, but it is not canceled. Despite repeated attempts to reach customer service, I received no satisfactory explanation or assistance. I think they produce the product on order. If this is the case, they should clearly inform customers before purchase to manage expectations. Their lack of communication and efficiency has left me deeply disappointed. It is ridiculous that a product that is produced and in stock cannot be shipped for such a long time. This was the first purchase I made from Mango, and unfortunately, it was also the last. Thank you for your experience.
I ordered a product from Mango and paid for it, but it was unexpectedly canceled during shipping without any notice beforehand. I discovered it only after I took the initiative to check the order status myself. I attempted to contact them several times, but I was met with silence and no clear answer...
I placed an order for two items from Mango’s online store on 01.12.24. It has been 13 days now, and my order is still marked as "being prepared." Despite contacting customer service at least six times, I keep receiving different excuses. First, they said a refund would be issued, but when I called a...
On November 2, 2024, I placed an order through Mango’s website. The invoice was emailed to me on November 5, 2024, and the order status was updated to "shipped" on November 6, 2024. However, later that evening, I received an email stating that my order had been refunded, even though I never requeste...
I'm writing to express my frustration with my online shopping experience with Mango. I placed three separate orders on the Mango website yesterday, around 8.35 a.m. The orders were accepted and marked as ready for shipping. However, on 19.02.2023 at 1.05 a.m., I received an email stating that Mango ...
I bought something from Mango last week, only to find out after my order was accepted that it was out of stock. I was shocked and disappointed to discover that Mango had opened a stock for a product that was no longer available. I had already paid for the product and was looking forward to receiving...
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