Enpara ATM Cash Deposit Missing From My Bank Account

On 11.10.2026 at around 12:07, I deposited 13,200 TL into the ATM with code FD739, but the money got stuck in the machine and was not credited to my account. This situation has caused me financial and emotional stress, as I cannot currently use this amount. I contacted Enpara customer service and a record was created, but I was not given any clear or concrete information about when this issue would be resolved and when my money would be reflected in my account. The lack of a definite timeframe and the uncertainty I am experiencing are making the situation even more difficult for me. I request that the necessary checks be carried out urgently regarding the ATM transaction, that the amount of 13,200 TL be credited to my account if there is no contrary finding, and that I be clearly informed about within what timeframe this process will be completed. I would like this issue to be resolved as soon as possible and to be informed in a transparent way.