It seems like Mac Cosmetics deliberately selects staff who are uninterested and arrogant. There isn’t the slightest hint of a smile, and they act with a self-important attitude. This isn’t based on just one encounter; it's a consistent issue with multiple staff members. How can you expect sales to increase with such behavior? I won’t be giving the brand another chance.
I’ve visited the MAC store at Mall Of İstanbul twice to book a makeup appointment, and both times, I was met with unprofessional attitudes and lack of interest from the staff. Although I was told appointments are booked one week in advance, when I called today, I was informed that the date I wanted ...
My friend and I booked a 15-minute free makeup session at MAC's Ankamall store in Ankara. Upon arrival, we mentioned our appointment, but the staff seemed uninterested, telling us that “this week’s trend” was just applying and smudging eyeliner. When we hesitated, they later offered lip, face, or ey...
I was entitled to receive a birthday gift from MAC Cosmetics, but despite repeated promises via email and phone calls, the gift was never sent to me. Although customer service initially claimed they would ship it, nothing was delivered. Instead, I was left with automated responses and felt pressured...
I went to Mac Cosmetics at Akbati and it was a total letdown. I won't be shopping there ever again. I don't usually like to complain, but I have to say that the disrespect I experienced was really noticeable. I went up to the blonde lady and asked her which mascara was the best-selling one. I told h...
I went to the Mac store at Capacity Mall on December 8, 2023, and picked out a few things. I was really disappointed when I found out that a store employee had put the wrong shade of a product I liked during the trial. They even got the tones wrong for two items. So, I went back to the store the nex...
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