MAC Cosmetics offers free 15-minute makeup applications, and I booked both a "15-Minute Trend Makeup" and "15-Minute Skin Makeup" session through their website at the Istanbul Capacity Mall location. The booking system allowed me to schedule multiple appointments, but when I arrived at the store, I was told I could only use one session. This persistent system error needs immediate resolution, especially for a brand as reputable as MAC.
Beyond the scheduling issue, the customer service was appalling. The staff lacked professionalism, spoke rudely, and behaved condescendingly. During my makeup session, they used dirty brushes, which is completely unhygienic. The results were underwhelming—my contour was invisible, blush was barely applied, and they even used the same dirty brush for eyeshadow. My friend could have done a better job.
I originally planned to share my experience as a positive vlog but will now share it as a cautionary tale. As customers, we don’t deserve to be treated poorly or made to feel like beggars for trying a free service. MAC needs to address their staff's attitude and hygiene practices immediately. This experience has shattered my trust in the brand's professionalism.
My friend and I booked a 15-minute free makeup session at MAC's Ankamall store in Ankara. Upon arrival, we mentioned our appointment, but the staff seemed uninterested, telling us that “this week’s trend” was just applying and smudging eyeliner. When we hesitated, they later offered lip, face, or ey...
I’ve visited the MAC store at Mall Of İstanbul twice to book a makeup appointment, and both times, I was met with unprofessional attitudes and lack of interest from the staff. Although I was told appointments are booked one week in advance, when I called today, I was informed that the date I wanted ...
On September 17, 2025, at 18:21, I made a purchase at the Mac Cosmetics store in Istanbul Zorlu Center and experienced an extremely disappointing customer service issue. I bought two products, including the Mac Studio Fix Every Wear NW22. While testing in-store, the sales associate applied a lighter...
I made a purchase at a Mac Cosmetics store and received a discount voucher as a gift. A month later, I decided to use it for stocking up on products, even though I didn’t urgently need anything. However, when I got home, I realized that the discount had not been applied at checkout. The next day, I...
I just bought a concealer from MAC Cosmetics at Zorlu Center. The store employees had me try it with two samples, and it looked really good in the store. But as soon as I left, it turned brown and didn't match my skin color. I quickly went to the branch in 20 minutes. They told me that if I bought s...
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