I went to Mac Cosmetics at Akbati and it was a total letdown. I won't be shopping there ever again. I don't usually like to complain, but I have to say that the disrespect I experienced was really noticeable. I went up to the blonde lady and asked her which mascara was the best-selling one. I told her that I wanted to buy it as a gift. She gave me one, but at the checkout, another worker said it wasn't the kind they wanted. She kept saying it was for lashes that are not very long. I went up to the blonde lady again and asked for the best-selling version, while making a casual joke. She gave it, but she didn't seem happy about it. When I was at the counter, the cashier started talking to me loudly and scolded me, saying that my eyelashes weren't short. When I told her it was for a friend, she responded in a mean way. Even when I asked about testers, she responded aggressively. This amount of anger is not okay. I'm never gonna walk by that store again. We use our money to buy things; we don't expect to get things without paying for them. Why are you acting like that?
On September 17, 2025, at 18:21, I made a purchase at the Mac Cosmetics store in Istanbul Zorlu Center and experienced an extremely disappointing customer service issue. I bought two products, including the Mac Studio Fix Every Wear NW22. While testing in-store, the sales associate applied a lighter...
My friend and I booked a 15-minute free makeup session at MAC's Ankamall store in Ankara. Upon arrival, we mentioned our appointment, but the staff seemed uninterested, telling us that “this week’s trend” was just applying and smudging eyeliner. When we hesitated, they later offered lip, face, or ey...
I just bought a concealer from MAC Cosmetics at Zorlu Center. The store employees had me try it with two samples, and it looked really good in the store. But as soon as I left, it turned brown and didn't match my skin color. I quickly went to the branch in 20 minutes. They told me that if I bought s...
I recently purchased an eyeliner from the Mac Cosmetics store at Korupark last Saturday. I tested it on my hand, and it seemed perfectly normal. However, there was no warning about its difficulty to remove. After consulting with friends and reading reviews on other sites, I decided not to keep the p...
I made a purchase at a Mac Cosmetics store and received a discount voucher as a gift. A month later, I decided to use it for stocking up on products, even though I didn’t urgently need anything. However, when I got home, I realized that the discount had not been applied at checkout. The next day, I...
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