My friend and I booked a 15-minute free makeup session at MAC's Ankamall store in Ankara. Upon arrival, we mentioned our appointment, but the staff seemed uninterested, telling us that “this week’s trend” was just applying and smudging eyeliner. When we hesitated, they later offered lip, face, or eye makeup as options, which could have been explained clearly from the start.
We chose face makeup, but the staff were unengaged, barely speaking, and completed the session in five minutes. Their lack of effort was evident, likely because it was a free service. We had intended to purchase products but decided against it due to the poor treatment. As a social media influencer, I was planning to vlog the session, which could have served as positive promotion for MAC. Instead, I’ll share this disappointing experience to inform others.
MAC, please ensure your team treats every customer with respect, regardless of the service type, to maintain the brand's reputation.
MAC Cosmetics offers free 15-minute makeup applications, and I booked both a "15-Minute Trend Makeup" and "15-Minute Skin Makeup" session through their website at the Istanbul Capacity Mall location. The booking system allowed me to schedule multiple appointments, but when I arrived at the store, I ...
I’ve visited the MAC store at Mall Of İstanbul twice to book a makeup appointment, and both times, I was met with unprofessional attitudes and lack of interest from the staff. Although I was told appointments are booked one week in advance, when I called today, I was informed that the date I wanted ...
I recently purchased an eyeliner from the Mac Cosmetics store at Korupark last Saturday. I tested it on my hand, and it seemed perfectly normal. However, there was no warning about its difficulty to remove. After consulting with friends and reading reviews on other sites, I decided not to keep the p...
On September 25, 2025, I purchased a “Mac Kajal Eye Pencil” from the MAC store at Kentpark Mall in Ankara. Because the store was crowded due to its opening event, I quickly made my purchase and left. When I got home, I was shocked to discover that the eye pencil was completely empty. I’m attaching m...
I just bought a concealer from MAC Cosmetics at Zorlu Center. The store employees had me try it with two samples, and it looked really good in the store. But as soon as I left, it turned brown and didn't match my skin color. I quickly went to the branch in 20 minutes. They told me that if I bought s...
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