Lululemon Order Has Not Shipped After Three Business Days

On August 25, 2026, I purchased a Like a Cloud Train Bra B/C and License to Train Super-High-Rise Lined Short 3.5" from the Lululemon online store under order number 2608252205648827. After I completed the payment, customer service specifically informed me that my order would be shipped within a maximum of three business days.

However, even though three business days have passed, my order has not even moved to the “preparing” stage. The order status appears completely unchanged in the system, and the package has not been shipped. This situation contradicts the information I was given and is also disrupting my plans.

I request that the items in my order be prepared and shipped as soon as possible and that I be clearly informed of the delivery process. I also request an explanation regarding the reason for this delay.