I recently tried to change my Lufthansa flight ticket and was initially quoted a change fee of around $350. However, after manual calculations, this amount inexplicably increased to $600-700.
Their system doesn't allow me to check or change my ticket myself, as it simply doesn't work. Despite having the same ticket prices available, their agents insist that I have time and can afford to be inconvenienced.
Because I can't verify the cost myself, the price varies depending on which agent handles my request. Initially, I was told I would only need to pay the difference in taxes and a penalty fee. But another customer representative made things difficult and significantly raised the price.
I’ve been trying to change the dates on my ticket through Mytrip.com for three days, but the process has been incredibly frustrating. Their website chatbot or representative messaging system is confusing and unhelpful, and I keep being told, “We’ll get back to you,” with no resolution. When I call c...
On 10.05.2023, I contacted customer relations at 15:27 to request a change to my flight ticket. They informed me that I would need to pay an additional ₺1,300. I ended the call to transfer money to my account and called back at 16:34. This time, they told me that I could not change the ticket and sh...
We wanted to reschedule our international flight due to our friends' visa problems. Before proceeding, we consulted with a customer representative to get information about the penalty fees. We were informed that there would be a deduction of $70 + $15 (tax and processing) per flight. For two people,...
I tried to change my ticket for the 6:05 AM Istanbul Airport - Malatya flight at 4:15 AM through the app. I encountered multiple errors. At 4:41 AM, I called customer service, and they informed me that an email needed to be sent to the relevant department to remove the check-in, and after the email,...
I tried to change my Pegasus Airlines flight through their online system. Everything appeared to work normally — I was shown the price difference, approved the total, and proceeded with the transaction. Despite receiving confirmation that the additional fee was charged not once, but twice, my flight...
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