In October 2022, we added extra baggage to our flight through Lufthansa’s website and completed the payment with their staff. However, without any notification, our extra baggage allowance was canceled. When we arrived at the airport, we were unpleasantly surprised and forced to pay significantly more.
We’ve sent multiple emails to address the situation, but the responses we’ve received have been irrelevant and unhelpful. After nearly two years, we received yet another generic email today, explaining that each person is only allowed two checked bags—something we’re well aware of and irrelevant to our issue.
This experience has shown us the true quality of a company’s customer service. Unfortunately, it seems unlikely that we’ll get a resolution, but I’m sharing this to inform others. Lufthansa’s response time is incredibly slow, and they don’t seem to fully understand the issues brought to their attention. It’s been a waste of time.
One day before the flight, I purchased additional baggage allowance. However, at the airport, I was told it was not registered, and I had to pay an extra baggage fee of €200. I spoke with customer service, and they said the payment was made one hour before the flight. I sent all the documents and cr...
During my flight on March 18, 2023, from Bodrum to Brussels with a layover in Berlin via Lufthansa Airlines, I unfortunately experienced the inconvenience of my luggage going missing. Although two of the bags were delivered successfully, one bag is still missing. It's been almost 5 months without an...
During my flight on March 18, 2023, from Bodrum to Brussels with a layover in Berlin via Lufthansa Airlines, I unfortunately experienced the inconvenience of my luggage going missing. Although two of the bags were delivered successfully, one bag is still missing. It's been almost 5 months without an...
On July 9, 2024, just two days before my SunExpress flight on July 11, I purchased an extra 25 kg baggage allowance online for €35, and the payment was successfully processed from my account. However, when I arrived at the airport for my flight, I was told that this payment did not appear in their s...
On January 6, 2025, I flew with Lufthansa from Philadelphia to Turkey with two layovers. Despite being entitled to two checked bags, I was wrongfully charged an extra $100 for luggage. On top of that, I had a 56-pound suitcase (only 2.5 kg overweight), and they charged me $200 for the excess weight....
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