I flew with Lufthansa from New York to Istanbul via Germany, and upon arrival, I discovered that my new Samsonite suitcase had been severely damaged. I immediately filed a report with airport personnel, but after 10 days, I received no response from either Lufthansa or the ground handling company, Celebi. I am highly angry about the absence of assistance and compensation for the damaged bags. As a frequent traveler, I am aware that luggage can sometimes be damaged during flights. What is unacceptable, however, is the airline's and ground handling company's lack of response and compensation. I want prompt and fair compensation for my damaged bags, as well as a clear explanation of the steps being taken to prevent similar incidents in the future.
I recently traveled with KLM on a connecting flight from Orlando to Amsterdam to Istanbul. Upon arrival, I was informed that my checked luggage had been lost. It was only delivered the next day—already frustrating enough—but to make matters worse, the suitcase was clearly damaged. I reported the is...
After my recent flight with Lufthansa, my luggage was lost. I reported it to the lost and found office, received the necessary documentation, and my suitcase was returned to me three days later. However, my suitcase was severely damaged—the locked zipper was broken, the contents were tampered with, ...
I recently flew from Barcelona to Istanbul on Turkish Airlines, with a connecting flight to Samsun on August 12, 2023. When I arrived in Samsun, I was shocked to discover that my luggage had been severely damaged, with the wheels completely shattered. I immediately filed a report, and even though th...
On November 15, during my 10:00 AM flight from Munich to Izmir with SunExpress, my luggage was damaged. A damage report was filed, and I completed the necessary form, but I did not receive a case number or any follow-up communication from SunExpress. I still have the damage report, but no one has c...
On July 29, 2023, we embarked on a Singapore Airlines flight from Phuket to Istanbul with a layover in Singapore. Upon arrival, our luggage was received in a damaged state. We promptly went to the Singapore Airlines office at Havaş airport to file an official complaint. Despite receiving documentati...
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