I purchased an LG 55CX OLED TV on March 14, 2021, and on January 1, 2024, the screen suddenly stopped working. Despite having sound, and channel-changing capabilities, the screen remains entirely black. Attempts to reset the TV resulted in sporadic functionality, working for a few minutes before shutting down again and refusing to turn it back on. The service team diagnosed a fault and recommended replacing the panel. They asserted that this malfunction was not due to user error and could happen during normal usage. With not even three years of use, it's concerning that the TV failed on the first day of 2024, almost like a "controlled malfunction." Premium devices should not encounter such issues within 3 years without user intervention, especially when the stated lifespan is 10 years on their website. Registering a complaint through their website's "Write to the President" section yielded a response affirming the correctness of the repair cost estimate, offering no resolution or acknowledgment of the issue. I'm seeking a free-of-charge panel replacement or a replacement TV with similar or equivalent specifications.
Hello, I applied to the Consumer Arbitration Committee, and my request was rejected, stating that there was no manufacturing defect in this case. Therefore, it would be beneficial for you to be prepared for what might happen when purchasing this product. I will buy a new television, but I will no longer let this brand into my home (I had bought it three times so far). The brand does not stand behind its product, and it is considered normal for a premium-level television to malfunction after 33 months. The decision is yours,
I purchased an LG OLED65C46 TV on November 16, 2024, from an authorized LG dealer. The TV was installed by LG’s authorized service team on November 19, 2024. However, just two weeks later, the screen suddenly went black while watching it in the evening. I contacted LG service and scheduled a repair...
I purchased an LG OLED55CX6LA TV, manufactured in August 2021, and began using it actively in October 2021. On April 20, 2025, the television suddenly shut down, and a panel malfunction occurred. On April 21, 2025, an LG technician visited and confirmed the panel defect. The technician also mention...
I purchased an LG TV on October 6, 2022, and after just one year (October 2023), the screen developed long green vertical lines and stopped working. Since it was still under warranty, LG replaced the panel, confirming that the issue was not caused by user error. Now, just a few months after the war...
We purchased our LG brand LG50QNED7S6QA 50" 127 cm QNED television on April 11, 2023. Today, while watching TV, green colors and lines suddenly appeared on the screen. I immediately called LG customer service, and they told me the device is no longer under warranty because it has been more than two ...
My television with the product code LG OLED55C24LA, which I bought in January 2023, turned off on May 16, 2023 and has not turned on again. The technical service arrived quickly and said that the panel was defective as fabrication, in a short time, and gave a "dealer replacement report". They said t...
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