Panel Failure in LG 55CX OLED TVs Within the First Three Years of Use
I purchased an LG 55CX OLED TV on March 14, 2021, and on January 1, 2024, the screen suddenly stopped working. Despite having sound, and channel-changing capabilities, the screen remains entirely black. Attempts to reset the TV resulted in sporadic functionality, working for a few minutes before shutting down again and refusing to turn it back on. The service team diagnosed a fault and recommended replacing the panel. They asserted that this malfunction was not due to user error and could happen during normal usage. With not even three years of use, it's concerning that the TV failed on the first day of 2024, almost like a "controlled malfunction." Premium devices should not encounter such issues within 3 years without user intervention, especially when the stated lifespan is 10 years on their website. Registering a complaint through their website's "Write to the President" section yielded a response affirming the correctness of the repair cost estimate, offering no resolution or acknowledgment of the issue. I'm seeking a free-of-charge panel replacement or a replacement TV with similar or equivalent specifications.
Hello, I applied to the Consumer Arbitration Committee, and my request was rejected, stating that there was no manufacturing defect in this case. Therefore, it would be beneficial for you to be prepared for what might happen when purchasing this product. I will buy a new television, but I will no longer let this brand into my home (I had bought it three times so far). The brand does not stand behind its product, and it is considered normal for a premium-level television to malfunction after 33 months. The decision is yours,
