I purchased an LG OLED 65CS3VA television from the LG store in Kentpark, Ankara, Turkey. Until recently, I was satisfied, but about 15 days ago, a vertical line appeared on the screen. After this issue started, the TV also slowly began to turn off by itself, which clearly shows that there is a serious panel-related problem. When the problem appeared, I contacted the service. They came and, without providing a meaningful technical explanation or concrete evidence, stated that it was “user error” and refused to take responsibility. In addition, when I bought the TV, they sold me an insurance they called “mobile insurance,” but I later learned that this insurance was, in fact, not valid for my situation, and again, the issue was closed by simply blaming the user. I do not find it acceptable for a brand like LG and its authorized channels to attribute such a panel failure and subsequent shutdown problem to user error in this way. I request that my TV be repaired under warranty and/or insurance, and if this is not possible, that the panel be replaced free of charge or the TV be replaced with a new equivalent product. I expect this unjust “user error” decision to be reviewed, a proper technical evaluation to be carried out, and the product to be repaired or replaced without putting the burden on the consumer.
I purchased an LG OLED55CX6LA TV, manufactured in August 2021, and began using it actively in October 2021. On April 20, 2025, the television suddenly shut down, and a panel malfunction occurred. On April 21, 2025, an LG technician visited and confirmed the panel defect. The technician also mention...
For the past 3–4 months, I have been experiencing a persistent issue with my LG OLED65B9PLA TV, where the image is lost around all the edges of the screen. I use the product in Izmir Karsiyaka and purchased it from Vatan Bilgisayar for ₺18,000. The problem has continued without any improvement. I co...
I purchased an LG Oled65Cs3 model TV from the Vatan store in Elazığ for ₺65,000. From the first day of installation at home, the TV failed to deliver clear picture quality and displayed a blurry image. I reported the issue to the Vatan store on the same day. When the service technician came to inspe...
I purchased the LG 65c8pla OLED TV in 2020, and it suddenly shut down on its own, refusing to turn back on. The service team collected the product, claimed it had a mainboard issue, and demanded ₺4,900. After a week of waiting with no update, they informed me of scratches on the screen and a panel p...
Approximately one year ago, on 05.09.2024, I purchased an LG 65QNED86T6A television from an LG store for ₺57,999.00. For about the last four weeks, a constantly lit and flickering light has appeared on the left side of the screen, in an area of about 20 cm extending from bottom to top. This flickeri...
Comments