Lexus LBX Key Fob Stopped Working, Leaving Owner Locked Out

I purchased a Lexus LBX Elegant model vehicle from a Lexus dealership in Bornova, Izmir, in 2025, and I have been driving the vehicle since June 2025. For approximately one week, the vehicle's key fob has stopped working completely. Because the doors are locked, I am unable to access my vehicle at all and, naturally, cannot use it.

When I contacted the authorized service center and roadside assistance regarding this issue, I was told that my roadside assistance coverage had expired and that they could not provide towing or any similar roadside assistance. Being left without any support despite being unable to even access my vehicle because of a key failure on a nearly new vehicle has caused me significant inconvenience. Since I cannot use my vehicle, I cannot travel or even properly plan my daily activities.

I expect a brand like Lexus not to remain indifferent to this situation, especially given that the vehicle is so new. I request that roadside assistance and, if necessary, towing service be provided to me free of charge and that the key problem be resolved as soon as possible.