I paid 1600 TL for jeans at the Levis Meydan store in Trabzon. When I got them home, I realized they weren't to my taste, so I tried to return them. However, I was told that because I had removed the barcode and label, they would not accept the return. While the jeans were still on me, the store employee tore off the barcode to check the price. When I told them, they accused my coworker of wrongdoing. It was an odd accusation. Furthermore, they informed me that I could only return the item on the first day and exchange it within the next 15 days. Is the 15-day return policy only applicable from the time of purchase? Their customer service is appalling. How are they able to impose a 15-day return period? Furthermore, the employee has the audacity to accuse me of lying and question whether my coworker tore off the label. Why would I tell a lie about something so important?
I purchased two pairs of Levi’s jeans from Marmara Park AVM in Istanbul. After a short time, I noticed that one of the jeans had fabric deterioration on the back in multiple spots. I reported this issue to customer service, and after some time, they informed me that a refund had been processed to my...
I have never seen such disrespect. All my jeans and shirts are Levis brand and I wear them with pleasure, but I don't know what to do after this disrespect. I went to Ankara Nata-Vega Levis store and noticed that the factory zipper of one of my newly purchased jeans was defective. I reported that th...
I made a purchase from the Levi's store in Panora Shopping Mall on July 23, 2023. Unfortunately, the salesperson did not inform me of my right to cancel the purchase. Later, I discovered that the same item was available on the store's website for a significantly lower price. The following day, July ...
I bought a pair of Levis 501 jeans from the Forum Istanbul shopping mall last week. When I attempted to return the item because it did not fit properly, the store refused to accept the refund or even exchange the product, much to my dismay. This is a direct violation of my consumer rights because th...
On August 30, 2025, I purchased a pair of jeans (code: smc 10001446) from the Bershka Ankamall store. Despite being worn only 2–3 times, the jeans tore without any snagging or user error. Under normal use, a product should not suffer damage this quickly. The jeans were never washed and are almost in...
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