Lenovo Notebook Dead Pixel Issue and Unresolved Service Dispute

Lenovo Notebook Dead Pixel Issue and Unresolved Service Dispute
Lenovo Notebook Dead Pixel Issue and Unresolved Service Dispute
profile
May 08, 2024 8:15 am
29

My Lenovo laptop, which I hardly used for 15 months just to watch movies, unexpectedly got dead pixels on the screen. When I took it in for repair, they turned it down, saying it was my fault. Even though they made bold statements, they failed to present any proof of harm caused by me. I'm not happy with how their repair department handled the situation and I expect them to take the necessary steps. Just patiently waiting for a response from those in charge.

May 08, 2024 10:09 am (1 hour after complaint)

Dear Customer, Thank you for sharing your experiences and opinions regarding Lenovo products and services. Your customer advisor will contact you via phone or email as soon as possible to assist you with the complaint you raised on the sikayetvar.com platform. Sincerely, Lenovo Turkey

May 08, 2024 11:56 am
Adem
Adem
May 08, 2024 12:17 pm

First of all, thank you. Yes, a response was given. However, we have not reached a solution. They stated that the malfunction was user-induced, but when I mentioned that it had not been subjected to any impact, they indicated that there was internal damage and continued to refuse to cover it under warranty, claiming that the user caused the internal damage. I requested the return of the product without repair.

profile-icon
To be able to comment, or .

Comments

Be the first to comment

Similar Complaints

Lenovo Legion 5 Pro Defective Pixels, Damaged Device

profile
Emrah
July 05, 2023 8:34 am
91
Lenovo Legion 5 Pro Defective Pixels, Damaged Device
Lenovo Legion 5 Pro Defective Pixels, Damaged Device
1
Oguzhan is completely dissatisfied with the result

Lenovo Laptop Hardware Issues and Unhelpful Service

profile
Oguzhan
August 14, 2023 3:27 pm
34

Lenovo Ideapad 5 15ITL05 Faulty Panel and Excessive Warranty Charge

profile
Munise
July 13, 2023 5:18 pm
31

Lenovo Laptop Stuck In Service for 2 Months – No Repair, No Solution!

profile
Furkan
June 24, 2025 1:15 pm
52

My Lenovo Laptop Fails to Start, Customer Service Unreachable

profile
December 05, 2024 10:07 pm
45
My Lenovo Laptop Fails to Start, Customer Service Unreachable
Report a Similar Issue