Lenovo Notebook Dead Pixel Issue and Unresolved Service Dispute
My Lenovo laptop, which I hardly used for 15 months just to watch movies, unexpectedly got dead pixels on the screen. When I took it in for repair, they turned it down, saying it was my fault. Even though they made bold statements, they failed to present any proof of harm caused by me. I'm not happy with how their repair department handled the situation and I expect them to take the necessary steps. Just patiently waiting for a response from those in charge.
Dear Customer, Thank you for sharing your experiences and opinions regarding Lenovo products and services. Your customer advisor will contact you via phone or email as soon as possible to assist you with the complaint you raised on the sikayetvar.com platform. Sincerely, Lenovo Turkey
Dear Customer, Thank you for sharing your experiences and opinions regarding Lenovo products and services. You have been contacted by phone regarding this matter. For any support and information, you can reach our call center. Thank you for choosing Lenovo, and we wish you a good day. Sincerely, Lenovo Turkey
First of all, thank you. Yes, a response was given. However, we have not reached a solution. They stated that the malfunction was user-induced, but when I mentioned that it had not been subjected to any impact, they indicated that there was internal damage and continued to refuse to cover it under warranty, claiming that the user caused the internal damage. I requested the return of the product without repair.
