I purchased a Lego set from the Lego Store for my child, but to my disappointment, several pieces were missing from the box. When I contacted Lego customer support, they informed me that the set was part of a faulty batch and needed to be replaced. However, the store where I purchased the set is a franchise, and they claim they need approval from the central office to proceed with the exchange.
Now, I am stuck between Lego’s central office and the franchise store, with no resolution in sight. I simply want to exchange the defective product, but there seems to be no clear point of contact. I request immediate assistance to resolve this frustrating situation and replace the product.
I purchased a Lego set from a well-known online shopping site, but while assembling the figures, I noticed several pieces were missing. This is unexpected from Lego, and clearly, it’s a packaging error. When I reported the issue to the seller, they understandably stated they couldn’t assist since th...
I purchased a Lego set, but it’s missing a piece. I submitted a request for the missing part through the website, only to receive an email saying they can’t fulfill my request. After spending a significant amount of money on this set and buying it with great excitement, it now feels incomplete or ev...
Two weeks ago, I ordered a gear Lego set as a birthday gift for my 3-year-old child. It was supposed to arrive by December 5 or 6, but when I checked ...
On March 3rd, I purchased the Gabby Lego House from Toyzz Shop. The next day, when we opened the package, we discovered that bag number 1 was missing, while there were two bag number 6s. Without opening any of the bags, I went to the store to request the missing part. However, the store staff refuse...
I requested missing parts for my son's Lego sets under order number 3020128257, but I received an email saying the verification failed. I’m certain that I entered my order number and address correctly, yet my request was rejected. I was told that Lego offers this service, but unfortunately, I haven’...
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