I have been using my Leatherman Super Tool 200 for 11 years, but over time, a gap formed in the pliers, making it impossible to cut cables. When I contacted Leatherman’s authorized service, they told me that this model is no longer in production and cannot be repaired. Instead, they offered me a trade-in deal, where I could choose a new model and pay an additional fee.
At the time, the model I wanted cost ₺2,300, and they offered me ₺1,500 for my old tool. Unfortunately, I couldn’t afford it then. Now that I want to proceed, the price of the new model has increased to ₺3,149, and they are asking me to pay ₺1,600 extra instead. This means my old tool has lost value, while the new one has become more expensive, which feels completely unfair.
Leatherman claims to offer a 25-year warranty, and under this policy, my tool should be replaced for free. A brand known for its quality and commitment to customers should not handle warranty claims this way. Leatherman Türkiye, please resolve this issue fairly and honor your guarantee!
On August 9, 2023, I reported an issue with my Leatherman Super Tool 200 due to looseness in the plier joint. It has now been 9 months, and I have received no response from customer service. Leatherman proudly advertises a 25-year warranty on their multitools, yet despite my tool being only 12 year...
Leatherman advertises a 25-year global warranty, yet in Turkey, they now require an invoice to honor it. So, if I buy a product today, I’m expected to keep the receipt for 24 years? That is completely unrealistic and unfair. What’s worse, if you bought your Leatherman abroad and it breaks in Turkey...
I purchased an original Leatherman pocket clip from Leatherman Türkiye, expecting durability. However, despite no excessive force or weight being applied, the clip snapped and nearly caused me to lose my multitool. When I contacted the company, I was shocked to learn that none of their accessories ...
Leatherman boasts about its 25-year warranty, yet my EOD MUT multi-tool broke in just one year. The blade safety lock snapped, causing the blade to cut my hand while using it. This is unacceptable for a product that is marketed as durable and built to last. I contacted Leatherman multiple times via...
The pliers on my Leatherman PS4 multitool broke, and I immediately tried to reach customer service using the listed service numbers. However, no one answers the calls, and I receive no response. For a brand that markets itself as high-quality and durable, this level of customer service failure is u...
Comments