Leatherman Super Tool 200 Pliers Loose – No Warranty Response for 9 Months

Recep
Leatherman
May 24, 2024 2:57 PM17

On August 9, 2023, I reported an issue with my Leatherman Super Tool 200 due to looseness in the plier joint. It has now been 9 months, and I have received no response from customer service.

Leatherman proudly advertises a 25-year warranty on their multitools, yet despite my tool being only 12 years old, they refuse to repair or replace it. If the warranty is clearly stated on your website, why is my request being ignored?

This level of customer neglect is unacceptable. Leatherman, honor your warranty and fix this issue! If I do not receive a response soon, I will escalate the matter. Has anyone else experienced this lack of service?

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