Leatherman Skeletool KB Screw Comes Loose After Short Use

I purchased a Leatherman Skeletool KB Paradise from Leatherman Türkiye. I purchased the product through Amazon on December 22, 2025. While I was camping, the knife’s screw came loose and fell out. Experiencing this kind of problem with a relatively new product caused significant inconvenience and disappointment.

When I contacted a company representative about the issue, I was told that Loctite should be applied to the screw and that what happened was simply a coincidence. I found this response very disappointing. Having a screw come loose so soon after purchasing the product not only affected my experience with the product but also seriously damaged my confidence in the brand.

I also believe that when customers encounter potential manufacturing or assembly-related issues, their complaints should not simply be dismissed as a “coincidence.” These situations should be handled more carefully and with a stronger focus on customer satisfaction.

I request that this issue be properly investigated and that an appropriate solution be provided for the defective product. I also expect Leatherman Türkiye to review how this complaint was handled and take a more customer-focused approach to similar issues in the future.