LCW Tracksuit Arrived with a Tear, Overall Quality Has Dropped

Unfortunately, LCW’s quality has really gone downhill. I recently bought a tracksuit for my son, washed it once, and as soon as I was about to have him wear it, I noticed a huge tear! Am I supposed to deal with repairs now? Their socks and pants are also extremely low quality—socks feel like they’re made for single use. This is not what I expected from LCW, and the prices are not even affordable anymore. It's really disappointing.
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Here is the translation of the text from Turkish to English:
"You buy a product, an important delivery message comes saying it will arrive all day, so you wait at home thinking an important product will arrive, and you don't prepare because you think it will come anyway. The result is: at 6 in the evening, 'we apologize for the delay.' Is this it? My waiting all day has no importance, my inconvenience doesn't matter at all. You can't get the product without paying, it won't be delivered if you're not at home, but what you experience doesn't matter, the customer can be inconvenienced."
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