About a week ago, I purchased a Lancôme perfume through Trendyol, and it came with foundation and serum samples. When I used these additional products for the first time, I experienced severe itching and burning on my skin. This reaction occurred immediately after the first use and caused significant discomfort.
After this incident, I contacted Lancôme customer service. However, instead of offering assistance, they redirected me to the place of purchase and did not provide any solution. I found this approach very disappointing, especially coming from a global cosmetics brand.
I expect Lancôme to take a more sensitive and responsible approach toward customer experiences like this and to prevent similar situations from happening again.
My Trendyol order number is 10586963284. The seller was Lancôme itself, and since the products were purchased directly from the official Lancôme store on Trendyol, I do not believe that buying through Trendyol should negatively affect how this issue is handled.
I placed an order for the Lancome introductory set in March via Trendyol, straight from Lancome’s official store. One of the products included, the Renergie Yeux eye cream, led to severe itching, irritation, and visible swelling around my eyes. I followed the instructions carefully and used the prod...
Last week, I purchased a Lancôme serum cream from Hepsiburada, along with the complimentary sample products that came with it. Upon first use, the products caused severe redness, burning, and irritation on my face. I experienced these adverse reactions within seconds of applying them. My order numb...
I purchased La Roche-Posay Effaclar Serum through Trendyol (#10060947425). After applying it for the first time, I experienced a severe reaction within about thirty minutes — my skin developed what felt and looked like a burn. I have never had such a reaction to skincare products before, and this wa...
Hello. Back in March, I purchased the Lancome introductory set through Trendyol, directly from Lancome’s official store. One of the products in the set was the Renergie Yeux eye cream. Unfortunately, this cream caused intense itching, irritation, and noticeable swelling around my eyes after every us...
I placed an order through Trendyol (Order No: 10197402823, Return Code: 7260023930425285) for six skincare products from La Roche-Posay. However, I was shocked to receive items shipped from a completely different seller—not the official La Roche-Posay store I ordered from. To make things worse, I la...
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