I purchased La Roche-Posay Effaclar Serum through Trendyol (#10060947425). After applying it for the first time, I experienced a severe reaction within about thirty minutes — my skin developed what felt and looked like a burn. I have never had such a reaction to skincare products before, and this was extremely painful and concerning. In response, I immediately applied ice to the affected area to calm the burn.
Since a long time has passed since the original purchase, the return or warranty period has expired, so I have not requested a refund or exchange from Trendyol. However, I believe that a product of this caliber should not cause such severe skin reactions without a clear warning or explanation. The fact that this happened on first use raises serious concerns about either product quality or batch safety.
I am requesting an official explanation from La Roche-Posay regarding this incident, as well as a replacement product, given the damage and distress caused. My complaint arose in Adana, and I expect the company to handle this matter quickly and responsibly to prevent other customers from experiencing the same issue.
After using the La Roche-Posay Effaclar serum, my face started burning severely, and the irritation won’t go away despite washing my face multiple tim...
I’ve been using La Roche-Posay Effaclar Duo+M cream and toner for two years with no problems—until now. I reordered the set directly from La Roche-Posay’s official store on Trendyol, expecting the same reliable quality. But the moment I applied it, my face started burning badly. My skin turned brigh...
I purchased La Roche-Posay’s face cleansing gel and Effaclar Duo+M cream from an official retailer. At first, everything seemed fine. I used the gel, followed by the cream, and the first few applications caused no visible side effects. But after a few days, I began feeling a burning sensation on my ...
You’re putting people's health at risk. I purchased a La Roche-Posay Effaclar trial set from Trendyol, specifically choosing La Roche-Posay as the seller. Despite this, the product was sent by Cosmolog, and it is clearly a counterfeit. As soon as I applied the cream, my skin started burning and turn...
I purchased the La Roche-Posay Effaclar Facial Cleansing Gel through Trendyol and received it on September 5. I used the product in Gaziantep, once a day for about 15 days as directed. However, after consistent use, I developed severe acne breakouts and redness all over my face. These side effects w...
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