I purchased a pair of shoes from the Lacoste Armada store on February 1, 2023. The right shoe caused injury due to a piece inside, and I reported it to the store. I could wear the shoes only three times. I first reported the issue on 08/09/2023, seven months after the purchase date, but it was rejected. The problem persisted, and on 19/09/2023, I applied again, receiving another rejection without any action taken on the shoes. I expressed my unwillingness to accept the shoes again and requested a reevaluation. On 05/10/2023, I believe I sent the shoes back, as the store claims. Lacoste customer service (4443736) stated they received the shoes only once for inspection. However, the information I received indicates my interaction with customer service on 12/10/2023 between 15:11 and 15:17. The shoes were returned in a dirty and stained condition. I complained during the purchase, but there has been no response. I demand a replacement with a new pair due to the continuous inconvenience and dissatisfaction with their service.
On November 2, 2023, I purchased a pair of Lacoste L-SPIN Deluxe black shoes. However, the inner linings of both the right and left shoes have torn and become deformed. Despite the shoes having a 2-year warranty, they were sent for inspection twice, and both times the issue was blamed on "user error...
I purchased a pair of Lacoste shoes, trusting the quality and reputation of your brand. However, from the very first day of use, I noticed deformation in the inner part of the shoe. Moreover, in the last 2–3 months, the front leather has started to peel off significantly. I would like to emphasize t...
In August, I bought a Lacoste t-shirt from the Armada store as a gift for my brother. Despite wearing it only once, the shirt developed pilling under the arms. I returned it to the store for inspection, hoping for a resolution. Five days later, I received a message at 11:47 PM stating that my reques...
On April 23, 2024, I bought Skechers Arch D'Luxe Walker shoes. After only two or three wears, I noticed deformities on the inner sides of both shoes due to friction. On June 10, 2024, I went to the store and requested an inspection and return of the product, submitting the shoes for review. However,...
On March 12, 2024, I purchased a pair of Lacoste brand shoes (order number: 2550509375689286.005) from sanalcadir.com, a subsidiary of Eren Perakende in Turkey. Approximately one year later, when I first began using the shoes, I noticed that the right shoe was significantly narrower and uncomfortabl...
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