I purchased a pair of Lacoste shoes, trusting the quality and reputation of your brand. However, from the very first day of use, I noticed deformation in the inner part of the shoe. Moreover, in the last 2–3 months, the front leather has started to peel off significantly. I would like to emphasize that I wear these shoes only once or twice a week and take great care to keep them clean and well-maintained. There has been no misuse or neglect on my part. The rejection of my warranty claim has been extremely disappointing. The fact that such a product deteriorates so quickly and with such minimal usage clearly points to a manufacturing defect. I have never encountered such an issue with any other brand under similar or even more intense usage. Therefore, I must state that this product does not reflect the quality standards that Lacoste is known for. In this regard, I do not accept the rejection of my warranty request. I demand either a replacement of the shoes or a full refund. If this matter is not resolved, I will proceed to file a formal complaint with the Consumer Arbitration Committee and take all necessary legal steps to seek redress for the inconvenience and loss I have experienced. It is truly disheartening that a brand reputed for quality and customer satisfaction chooses to ignore such a clear defect. I expect a prompt and fair resolution to this matter and look forward to your response. Sincerely, Yusuf B.
@Lacoste @Lacostetr The shoes I bought turned out to be defective, I sent them in for warranty and it was 'rejected.' The Consumer Arbitration Committee found me to be right and decided on a replacement. But they don't care about the decision! On the phone, they say 'take us to court,' and there is no response to emails. I am explaining how I had such a bad experience when I expected service from a brand like Lacoste:
I bought the L003 model and within 2-3 months there was internal and external deformation. I sent it for warranty, but it was unfairly rejected as 'out of warranty.' I applied to the Consumer Arbitration Committee. The decision was in my favor, and it was confirmed that the shoes should be replaced. The Company's Incredible Attitude: When I call, they say 'Take us to court.' I send emails, no response. They even ignore the Consumer Arbitration Committee's decision! How can a brand ignore a legal decision?
On May 15, 2025, I purchased a pair of Lacoste shoes from a SuperStep store. In just 25 days, the sole started to detach, the front part cracked, and the leather began peeling significantly. Such severe wear in such a short time is simply unacceptable. I did not expect to face issues this soon with ...
I purchased a pair of Lacoste sneakers, expecting high quality for the price I paid. However, after wearing them only twice, the shoes began to tear in multiple places, including the sponge sections. This is incredibly disappointing, especially from a reputable brand like Lacoste. I feel deeply let...
I purchased a pair of Skechers shoes expecting durability and comfort, but the product showed serious deformation after fewer than 10 wears. As someone who prioritizes foot health, I always choose original and high-quality products. Unfortunately, this pair has caused both financial and emotional fr...
Dear Nike, I purchased Nike soccer cleats from your store, but despite only using them a few times, the sole began tearing and detaching significantly. I returned the product for inspection, only to be told that there were no defects, and the cleats were sent back to me. This level of damage in su...
On November 2, 2023, I purchased a pair of Lacoste L-SPIN Deluxe black shoes. However, the inner linings of both the right and left shoes have torn and become deformed. Despite the shoes having a 2-year warranty, they were sent for inspection twice, and both times the issue was blamed on "user error...
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