On April 9, 2024, I bought four t-shirts from the Lacoste store in Mersin. I've shopped there many times and trusted the brand because I had never encountered defective products before. I washed the t-shirts before wearing them, but when I took them out of the machine, I noticed that one had a seam coming undone. I returned it to the store for an exchange on April 18, 2024, and they said they would send it to the center. When I hadn't heard back by May 6, 2024, I called customer service and was told my exchange request was denied, but I could submit another request. I did so and informed the store. After hearing nothing again, I called on May 21, 2024, and discovered the store forgot to process my second request. They suggested I submit another request, but I would need to wait another 15 days. Frustrated, I retrieved my t-shirt and decided to contact the Consumer Arbitration Committee. For a brand that considers itself premium, this experience was neither professional nor customer-focused. I request that my t-shirt be exchanged and this issue be resolved.
In August, I bought a Lacoste t-shirt from the Armada store as a gift for my brother. Despite wearing it only once, the shirt developed pilling under the arms. I returned it to the store for inspection, hoping for a resolution. Five days later, I received a message at 11:47 PM stating that my reques...
On February 14, 2024, I purchased an item with order number 4005443647. After wearing it only once, it started to come apart at the seams. I sent the product back via UPS Turkey under warranty. They received it, approved my return, and sent the following response: "Your product with code K100707-00...
On May 13, 2024, I made a purchase of ₺9,045.00 at the Zara Emaar store. I purchased four shirts, only trying on one, assuming that the sizes would remain consistent. How could I have known that your sizes wouldn't match? Not long after, I tragically lost my father. Out of the shirts I tried on, thr...
I bought a t-shirt from the Lacoste store in Kentpark AVM, Ankara, Turkey. I noticed that there was an alarm hole damage on the t-shirt and went back ...
In February 2024, I purchased a Lacoste shirt, which soon developed noticeable color fading on the chest area. I’ve returned it twice for an inspection, but both times my return was denied, with the explanation that it was “user error.” I strongly believe this shirt was damaged due to intense spotli...
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