On November 2, 2023, I purchased a pair of Lacoste L-SPIN Deluxe black shoes. However, the inner linings of both the right and left shoes have torn and become deformed. Despite the shoes having a 2-year warranty, they were sent for inspection twice, and both times the issue was blamed on "user error."
The inspection report claimed improper use or care, and it advised me to follow usage and maintenance instructions. However, the shoes have never been washed or subjected to any shoe repair services, and I don’t wear them daily. I untie the laces and use a shoehorn when putting them on. No usage manual was provided in the box.
I’ve experienced this same issue before with another pair of Lacoste sneakers, which suggests this could be a recurring quality problem. I demand a replacement or a full refund equivalent to the current value of the shoes. If I do not receive a satisfactory resolution within 10 days, I will file a formal complaint with the Consumer Arbitration Board. Lacoste, please address this matter promptly and ensure customer satisfaction!
I purchased a pair of Lacoste shoes, trusting the quality and reputation of your brand. However, from the very first day of use, I noticed deformation in the inner part of the shoe. Moreover, in the last 2–3 months, the front leather has started to peel off significantly. I would like to emphasize t...
I bought two pairs of Skechers sneakers—one for summer, one for winter—on January 19, 2024, directly from a Skechers store. I was told both pairs came with a 2-year warranty. Despite wearing the shoes only during their respective seasons, the inner heel lining on both pairs became severely worn and ...
I purchased a pair of shoes from the Lacoste Armada store on February 1, 2023. The right shoe caused injury due to a piece inside, and I reported it to the store. I could wear the shoes only three times. I first reported the issue on 08/09/2023, seven months after the purchase date, but it was rejec...
I bought a pair of Lacoste shoes, trusting the brand’s reputation for quality, but I deeply regret it. After noticing defects, I sent them for inspection twice, only to be told it was a "user error." I’m 52 years old, I don’t play football or engage in intense sports, and I didn’t even wash them in ...
I started using the Lacoste L-Spin Deluxe Men’s White sneakers, which I purchased from the Lacoste online store, about a week ago. My order number is 8297390320813130p1. One of the two different fabrics on the shoes transferred its color onto the other, and deformation also occurred. I used the prod...
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