I purchased a total of 6–7 La Roche-Posay sunscreens (mainly Fluide Invisible and Antidark Spot Fluid) through Trendyol under the following order numbers: #10241028938, #10300056151, and #10236360607. When I scanned the barcodes on the boxes, they appeared as original, so I did not initially suspect anything.
However, when I later bought the same product from a pharmacy and compared them side by side, I noticed major differences. The ones from Trendyol had a different smell, made a sloshing sound when shaken, left a white cast on the skin, and had crookedly placed labels. These clear discrepancies strongly suggest the products I received from Trendyol were counterfeit.
Unfortunately, I used these creams for some time, and during that period, my skin began to suffer from itching and increased acne breakouts. I am currently undergoing acne treatment because of the damage caused by these fake products. When I tried to contact the seller, I got an error message saying “Seller not found.” Trendyol customer service also refused to help me since the return period had expired.
In total, I paid ₺2,251 with my credit card for these products. It is unacceptable for a platform as large as Trendyol to allow counterfeit skincare products that put customers’ health at risk to be sold unchecked.
I have completely lost trust in the platform, and I do not want a replacement. My only expectation is a full refund of ₺2,251 to compensate for this financial and health-related loss. Trendyol must take responsibility and prevent such dangerous counterfeit sales in the future.
On August 9, I ordered three La Roche Posay sunscreens (Fluide Invisible and Anti-Fark Sports Fluid) from the seller Pharmy via Trendyol. My order number was 10417316006, and I paid ₺805 by credit card. When the products arrived, I immediately noticed several suspicious details. First, the package w...
Hello, I purchased a La Roche-Posay sunscreen directly from what was listed as the official seller on Trendyol. Since it was marked as the authorized ...
I placed an order through Trendyol (Order No: 10197402823, Return Code: 7260023930425285) for six skincare products from La Roche-Posay. However, I was shocked to receive items shipped from a completely different seller—not the official La Roche-Posay store I ordered from. To make things worse, I la...
I bought a La Roche-Posay Anthelios sunscreen through their platform, and I seriously doubt its authenticity. The product packaging has two barcodes, with a different barcode sticker placed right over what appears to be the original one. This immediately raised huge red flags and made me extremely w...
I ordered the La Roche-Posay Anthelios UVMune 400 Anti-Dark Spots Fluid SPF50 (50ml) directly from your official page via Trendyol, expecting a secure and reliable shopping experience. But when my package arrived, the shipping box was completely empty. The sunscreen I paid ₺650 for was missing entir...
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