I ordered two La Roche products from Dermo Eczanem, but one was mistakenly selected, so I immediately returned it upon delivery. The product was untouched, with the cap unopened, and sent back the same day. However, the return was denied on the grounds that it was "used," which is completely false.
Adding to my frustration, the other serum I received lacked a security seal on its box, which raises serious concerns about its authenticity and safety.
I demand that the refund for my return be processed immediately and that better quality checks be applied to the products being shipped. This level of service is unacceptable, and I expect a prompt resolution.
I recently ordered a La Roche-Posay serum, but the packaging was incredibly disappointing. When the package arrived, the serum had leaked inside, soaking the box and damaging the contents. The box was wet, torn, and crushed as if no care had been taken during transit. This unprofessional packaging l...
I purchased a La Roche-Posay sunscreen from their official store, but when the product arrived, it had no seal, protective band, or hygienic wrapping whatsoever. Since I have sensitive skin, I didn’t feel safe using a product that came unsealed. I decided to request a return without even trying it, ...
I placed an order through Trendyol (Order No: 10197402823, Return Code: 7260023930425285) for six skincare products from La Roche-Posay. However, I was shocked to receive items shipped from a completely different seller—not the official La Roche-Posay store I ordered from. To make things worse, I la...
Hello, I purchased La Roche-Posay sunscreen from Trendyol last week. It’s the same product I’ve used every summer without any issues—but this time, something is clearly wrong with the formula or the packaging. Right from the moment I opened it, I noticed that the cap and surrounding area were messy...
I am very frustrated with my recent purchase of two La Roche-Posay Cicaplast Baume B5 creams, which turned out to be fake. The product's packaging looked off, and upon opening, I immediately noticed that the texture and scent were nothing like the genuine product. The contents are completely differe...
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