On September 19, I purchased a La Roche facial cleansing gel for oily skin from Sachane.com. Shortly after I started using the product, I developed small pimples on my face. I immediately contacted Sachane’s customer service to explain the situation. However, they told me that they could not accept a product return and that I should contact La Roche directly for more information.
I then reached out to La Roche’s customer service, and they told me that this reaction was normal and advised me not to use the duo cream that came with the product. I followed their advice and continued using the cleanser, but after a while, my skin reaction worsened, and I began developing large, widespread acne.
I am now dealing with a serious skin issue and do not wish to continue using the product. My order number is 1386782. I am requesting a refund for the product and ask that my complaint be resolved promptly to address the harm and inconvenience caused.
Today I received my order (#1374718) from Sachane, which included La Roche-Posay Effaclar Gel and Effaclar Duo+. I tried them for the first time today, but immediately after application I experienced an intense burning sensation, redness, and swelling on my face. At the moment, my skin feels extreme...
Hello, about 2.5 to 3 weeks ago, I purchased La Roche-Posay’s facial cleansing gel and began using it as directed. Unfortunately, I’m writing this with great disappointment and frustration—because this product has caused unexpected facial hair growth. I’ve used La Roche-Posay products before and al...
I purchased a La Roche-Posay facial cleansing gel expecting high quality, especially since I’ve used other products from this brand before without any issues. However, this time I was extremely disappointed. After only a few uses, I developed noticeable dryness, irritation, and redness around my mou...
About two weeks ago, I purchased the La Roche-Posay body cleansing peeling product, specifically to treat the breakouts that occasionally appear on my arms during the summer. I chose this product because it was recommended for this very purpose. However, to my disappointment and frustration, it made...
I previously used La Roche-Posay’s toner without any issues, and trusting the brand, I purchased the Effaclar facial cleansing gel. I have been using the product on its own for about 3–4 weeks, without combining it with anything else. However, my skin has developed severe breakouts and has worsened ...
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