I bought a La Roche-Posay sunscreen from a local pharmacy, expecting the same quality I’ve always trusted. But this time, the product I received smelled overwhelmingly like spices or fenugreek—completely off-putting and not how sunscreen should smell. On top of that, the color was an intense dark yellow, totally different from the usual light white or cream tone I’ve always gotten before.
To confirm, I compared it with another tube of the same product I purchased just two weeks ago. That one is clearly white, as shown in my photo. So what happened? When I contacted La Roche-Posay customer service at 0 850 280 33 21, I explained the situation, hoping for support or a product replacement. Instead, they brushed me off, saying it's a “new formula” and that this is how the product will be from now on. That is not a valid explanation—the change in scent and color is drastic and clearly not normal.
The pharmacy also refused to accept a return, leaving me stuck with a product I won’t use and out the ₺ I paid. I expect La Roche-Posay to take responsibility and provide a replacement or refund. If this is truly the “new version,” then customers should be warned. This is unacceptable from a brand that claims to care about sensitive skin. I need a resolution immediately.
I purchased a La Roche-Posay sunscreen from a licensed pharmacy, expecting premium quality because it’s a well-known and trusted brand. However, to my disappointment, the product changed color to a noticeable yellow in less than a month. I stored it properly, away from heat or direct sunlight, so th...
I’ve used the La Roche-Posay tinted sunscreen before without any issues, but this time, even though I purchased it directly from a licensed pharmacy, the product has a strong, unusual spicy scent that was not present in previous bottles. If I hadn’t bought it from a pharmacy, I would honestly think...
I purchased a La Roche-Posay sunscreen specifically for use on my face, trusting the brand's reputation for quality. However, within less than 12 months of careful storage and usage, the product has completely deteriorated. The cream's color turned into a dark yellow shade, and it developed an extre...
I recently bought a new La Roche-Posay sunscreen, trusting the brand’s reputation and the fact that I’ve been using their entire skincare set for years without issues. But this time, I was completely shocked. The product had an awful sour smell, almost like fenugreek or spoiled herbs, which was inst...
I’ve been using La Roche-Posay sunscreen for a long time and never had an issue—until now. I ordered the same product again, but something is definitely off. The sunscreen I received is way too watery and has a weird yellow-green tint. This is not how it’s supposed to look or feel. I checked online ...
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